Privacy Policy of Dharti Yatra Pathways
At Dharti Yatra Pathways, we are committed to protecting your privacy and handling your personal data in a transparent and secure manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services or interact with our online platform.
1. Information We Collect
We collect various types of information to provide and improve our tourism and hospitality services.
- Personal Data You Provide: This includes information you submit directly to us when booking a tour, making an inquiry, or creating an account. Examples include your name, contact details (address, phone number, email), passport information, date of birth, dietary restrictions, medical conditions relevant to travel, payment information, and preferences for your travel arrangements.
- Information from Your Use of Our Online Platform: We may collect certain information automatically when you visit our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our site is used and improve its functionality.
- Information from Third Parties: In some cases, we may receive information about you from third-party partners such as travel agents, tour operators, or booking platforms, provided you have consented to such sharing.
2. How We Use Your Information
Your information is used for the following purposes:
- To Provide Services: Processing your bookings, arranging tours (guided, bespoke, cultural, spiritual, wildlife, adventure, culinary, luxury, corporate), managing travel logistics, and facilitating communication related to your travel.
- Customer Support: Responding to your inquiries, requests, and providing assistance.
- Personalization: Tailoring our tour recommendations and services to your preferences and interests.
- Marketing and Communication: Sending you updates, offers, and promotional materials related to our services, where you have consented to receive such communications. You can opt out at any time.
- Internal Operations: For internal record keeping, data analysis, research, and improving the efficiency and quality of our services.
- Legal Compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
3. How We Share Your Information
We may share your information with:
- Service Providers: Third-party vendors and partners who perform services on our behalf, such as hotels, airlines, local transport providers, guides, payment processors, and IT service providers. They are contractually obligated to protect your information and use it only for the purposes we specify.
- Legal and Regulatory Authorities: When required by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure access controls. Despite our efforts, no method of transmission over the Internet or electronic storage is 100% secure.
5. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure: Request the deletion of your personal data under certain conditions.
- Right to Restrict Processing: Request the restriction of processing your personal data under certain conditions.
- Right to Object to Processing: Object to our processing of your personal data under certain conditions, particularly for direct marketing.
- Right to Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the details provided below.
6. International Data Transfers
As a tourism company operating globally, your information may be transferred to and stored at destinations outside of your country of residence. When your data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without verifiable parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the new Privacy Policy on our online platform and updating the "last updated" date. We encourage you to review this Privacy Policy periodically.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Dharti Yatra Pathways
315 Lajpat Nagar II,
Central Market Road, Suite 401,
New Delhi, Delhi, 110024
India